Katie Duarte is the founder of Action Potential Solutions and is a leading expert on feedback dynamics and organizational psychology. She’s on a mission to revolutionize how feedback is handled in the workplace.
Leveraging an MSc in Organizational Psychology, where she conducted her own research on feedback dynamics, and professional certifications in both training and development and organizational development. Katie brings a fresh and insightful approach to critical organizational challenges. Her work focuses on fostering greater connection and trust within teams, ultimately enhancing organizational effectiveness and success.
In our conversation, Katie shares her unique journey, from working with wildlife in Australia to leading sales teams and how these experiences have shaped her understanding of what makes feedback truly effective. She also dives deep into the complexities of feedback, the importance of trust and clarity, and why it’s essential to view feedback as a two-way street.